irs insists your call is important. but the numbers don’t add up.
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nothing kills a day like a phone call to the internal revenue service. a caller put on hold during the busy season literally has enough time to go out to lunch and come back before anyone answers.
more on tax season 2020: does irs need a practitioner services division? | slow start for tax pro e-filing | irs urged to form tax pro strategy | accountants cautiously bullish on economy | tax pros forecast better 2020 | can irs enforce the tax code? | tax pros upbeat on busy season | irs undertakes overhaul
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unfortunately, given the inhuman complexity of the irs tax code, taxpayers often need to call for guidance or advice. last year, 99.3 million did so, and only 28.6 million of them actually hung on long enough to talk with someone. over the course of the year, the average time it took to get connected was 16.2 minutes.
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